What we do

  • Empower Your Team, Elevate Your Business

    We believe happy employees or colleagues, are the foundation of great customer experiences. Our employee experience services are designed to create a workplace where your team feels valued, engaged, and inspired to do their best work. We work closely with you to understand your unique needs and offer customised, affordable solutions that deliver real results.

    Our Key Services Include:

    • Employee Journey Mapping
      We explore every stage of your employee’s journey—from their first interview and onboarding to major life events and career growth. Together, we uncover what truly matters to your team, co-create new experiences, and ensure your workplace supports their evolving needs.

    • Employee Workshops
      Whether you’re looking to boost underperforming teams, resolve conflicts, or simply improve day-to-day experiences, our workshops are designed to elevate engagement, retention, and productivity. We tailor each session to meet the specific challenges of your business.

    • Moments of Truth Surveys
      These in-depth surveys dive beyond typical opinion polls to explore your employees’ real, everyday experiences. By focusing on what matters most to them, we help you create a more supportive and effective working environment.

    • Employee Experience Training
      Empower your team with practical skills that foster collaboration, satisfaction, and a positive work culture. Our training programs are designed to help you build a thriving workplace.

    • Leadership Training
      No off the shelf solutions here. We take the time to understand your organisation and culture, then focus leadership training where it will have the most impact, ensuring you get the best return on your investment.

    Let us help you craft employee experiences that lead to greater success for your team, your customers, and your business. Reach out today to discover how we can support your journey!

  • Customer Experience Services

    Whether your customers are clients, guests, listeners, advertisers or even parents...understanding and enhancing the journey they take is key to long-term loyalty and business growth.

    Our Key Services Include:

    • Customer Journey Mapping: Get into the shoes of your customers and take a deep dive into each touchpoint to identify areas that could work even better or create a new experience for your customer base

    • Brand Surveys: Take a step back and see your business the way your customers see you. Celebrate what you are doing well and understand where you could make your business even better

    • Customer Workshops: Interactive sessions designed to explore and refine the experiences your customers have. Test ideas, gather real-time feedback, and make impactful improvements

    • Customer Experience Training: From masterclasses to tailored bite-sized sessions, your team will learn how to deliver exceptional, personalised service that sets you apart

  • Affordable Solutions for Small Businesses

    We know that small businesses often have limited budgets and might not be looking for large, complex projects. But we also understand that managing your customer and employee experience is key to your success.

    That’s why we offer tailored, cost-effective solutions designed specifically for small businesses. Our goal is to help you understand and enhance these experiences without breaking the bank, ensuring you see real results that drive growth.

    We love working with small businesses! If you're interested in learning how we can help, get in touch today.

  • Elevate Your Superyacht Experience – Tailored Solutions for Crew & Guests

    We understand the unique dynamics of life on a superyacht. Whether it’s ensuring a smooth crew culture or delivering unforgettable guest experiences, our tailored solutions will help you create an exceptional onboard environment.

    Crew Culture Health Check

    Your crew’s experience is key to a successful yacht. We dive deep into understanding how your crew feels about their work environment, uncovering what’s working and what can be improved. Whether through online or in-person sessions, we’ll help you pinpoint areas to enhance, ensuring your crew feels valued and engaged.

    From there, we co-create solutions to enhance crew life—whether it’s new initiatives or empowering your leadership to drive lasting change. Our tools are designed to be simple, scalable, and effective, with continued support as needed.

    Leadership Training

    Many crew members find themselves promoted without formal leadership training. We offer personalised online coaching programs designed to build strong leaders who can foster a positive, productive crew environment. Our training is tailored to the specific needs of your yacht, ensuring a practical, hands-on approach.

    Operational Leadership

    For those in charge of operational functions, we bring leadership techniques from other industries to help you manage day to day crew performance effectively. We focus on creating a safe, high-functioning environment where your crew can thrive.

    Guest Experience

    We specialise in creating unforgettable, seamless experiences for high-end clients. A consistently magical guest experience is not only crucial for your guests' enjoyment but also essential for providing owners with an experience they can be proud of. This process also is pivotal in generating repeat charters and positive word-of-mouth referrals.