Consulting
We have a wide range of experience of creating and working with award winning teams within the Financial Services and Employee Benefits arena. The approach and methodologies we use work successfully across all sectors.
Our approach to employee experience follows the framework shown below.
Creation and development of employee experience strategies including charters, values and behaviours both from a colleague and organisational perspective.
Colleague journey mapping and management
Colleague experience measurement to include Voice of the Employee (VoE) and consider the impact alongside your Voice of the Customer (VoC) and Voice of your Processes (VoP) creating blended solutions impacting all dimensions of your organisational experience.
Creation of Colleague Listening Frameworks and building these into continuous improvement programmes
Customer engagement and advocacy initiative and approaches
Our Services
Training
We have developed an employee experience masterclass to help key stakeholders and organisations understand the theory and practical application of colleague experience methodology. Sitting alongside this we can tailor a number of training programmes to your needs:
One day employee experience masterclass
Half day employee experience leadership workshop
Design and delivery of an experiential training programme
Bespoke training
Mentoring
At the heart of any business are our colleagues. All of us have experienced what it is like to work as an employee on the inside of an organisation. The understanding of how to improve the colleague experience is not difficult but requires focus and time to create goals. We want nothing more than individuals to learn and develop their own goals to benefit the overall goals and ambitions of the business. We are here to help support and encourages colleagues at any level in the business to become leaders in this field.